Ideas about public service design
I was on the front page of the Guardian once. I’d done a blog on AI for MHCLG, the Guardian quoted the blog and would normally write that ‘A spokesperson said…’ but in this case included my name as a civil servant and led to quite a squeaky moment in the morning when I got…
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The death of public service began in the late 20th Century. First came a political disillusion that more money did not necessarily make for better outcomes. Then systems thinking confirmed what we already knew, that services for people are complex and our sense of control a fallacy. The economic crash of 2008 led to a…
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Richard Selwyn | Blog 