Ideas about public service design
The following tips are from conversation with a handful of transformation directors from across the country. These are not rules, but observations from their lived experience… Where to start Work in an equal partnership with voluntary, community and faith organisations and with well connected leaders in communities. Engage them well and early: they know more…
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Daniel Defoe should have added public sector change programmes, when he said the only certainties are death and taxes. Whether it’s a simple re-structure, the latest service model, or culture and organisational development, we all have first hand experience of change. Most of us, many times. We should be experts, so where does it go…
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Richard Selwyn | Blog 