Ideas about public service design
I was on the front page of the Guardian once. I’d done a blog on AI for MHCLG, the Guardian quoted the blog and would normally write that ‘A spokesperson said…’ but in this case included my name as a civil servant and led to quite a squeaky moment in the morning when I got…
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As we approach the Autumn Budget, the Westminster Circus can feel remote from local public sector delivery. But as we’ll see, macro decisions and mistakes in central government are having a profound effect on delivery, and the urgent need to redesign services. Here’s a graph of national GDP per capita for the top 20 countries…
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The death of public service began in the late 20th Century. First came a political disillusion that more money did not necessarily make for better outcomes. Then systems thinking confirmed what we already knew, that services for people are complex and our sense of control a fallacy. The economic crash of 2008 led to a…
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There’s a buzz about community hubs. Some places are rethinking children’s centres as Family Hubs, others are shifting NHS delivery to the community as part of their integrated care system reforms, and perhaps more are taking the opportunity to close central buildings and move staff to localities. But for all these drivers there’s a stronger…
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When you work with families, it’s clear that some have challenging lives and need support from the state, whilst others with similar challenges are more resilient and able to deal with their own problems more readily. So what is it about the second group of families that we can learn about and apply to the…
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Richard Selwyn | Blog 