Ideas about public service design
I was on the front page of the Guardian once. I’d done a blog on AI for MHCLG, the Guardian quoted the blog and would normally write that ‘A spokesperson said…’ but in this case included my name as a civil servant and led to quite a squeaky moment in the morning when I got…
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As we approach the Autumn Budget, the Westminster Circus can feel remote from local public sector delivery. But as we’ll see, macro decisions and mistakes in central government are having a profound effect on delivery, and the urgent need to redesign services. Here’s a graph of national GDP per capita for the top 20 countries…
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The death of public service began in the late 20th Century. First came a political disillusion that more money did not necessarily make for better outcomes. Then systems thinking confirmed what we already knew, that services for people are complex and our sense of control a fallacy. The economic crash of 2008 led to a…
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The following tips are from conversation with a handful of transformation directors from across the country. These are not rules, but observations from their lived experience… Where to start Work in an equal partnership with voluntary, community and faith organisations and with well connected leaders in communities. Engage them well and early: they know more…
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Richard Selwyn | Blog 